Effective Date: 09-01-2025
HVACerz (“we,” “us,” or “our”) operates https://hvacerz.com (“Website”). We are committed to protecting your privacy and complying with applicable privacy laws, including the California Consumer Privacy Act (CCPA/CPRA).
By using our Website or submitting a booking or contact form, you agree to this Privacy Policy.
1. Information We Collect
A. Personal Information You Provide
When you submit a booking request or contact form, we may collect:
Full name
Phone number
Service address
Appointment and service-related details
B. Automatically Collected Information
We may automatically collect:
IP address
Browser and device information
Pages visited and interactions
Date and time of access
This information is collected through cookies, analytics tools, and server logs.
2. How We Use Your Information
We use your information to:
Schedule and manage HVAC service appointments
Contact you regarding service updates and confirmations
Provide customer support
Improve website performance and user experience
Comply with legal obligations
We do not sell your personal information.
3. SMS & Text Message Consent
By submitting your phone number through our Website, booking form, or other communication channels, you expressly consent to receive SMS/text messages from HVACerz, including but not limited to:
Appointment confirmations and reminders
Technician arrival notifications
Service-related updates and customer support messages
Message frequency may vary.
Message and data rates may apply.
Opt-Out
You may opt out at any time by replying STOP to any text message.
For assistance, reply HELP or call us directly.
SMS consent is not a condition of purchase.
We do not share SMS consent with third parties or affiliates for marketing purposes.
4. Cookies & Tracking Technologies
We use cookies and similar technologies to:
Analyze traffic and usage
Improve Website functionality
You may disable cookies in your browser settings; however, some features may not function properly.
5. Information Sharing
We may share personal information only:
With trusted vendors assisting in website operations or scheduling
To comply with legal or regulatory requirements
To protect our rights, safety, or property
We do not share personal information for third-party marketing.
6. Data Security
We use reasonable administrative and technical safeguards to protect your personal information. However, no online transmission or storage system can be guaranteed to be 100% secure.
7. California Privacy Rights (CCPA / CPRA)
California residents have the right to:
Know what personal information is collected
Request access to personal data
Request deletion of personal data
Opt out of the sale of personal data (we do not sell data)
Not be discriminated against for exercising privacy rights
How to Exercise Your Rights
You may submit a request by calling us at:
📞 (408) 790-0793
8. Children’s Privacy
Our Website is not intended for children under the age of 13. We do not knowingly collect information from children.
9. Policy Updates
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.
10. Contact Us
HVACerz
Website: https://hvacerz.com
Phone: (408) 790-0793